Privacy Policy

First Class Turf Houston ("we," "us," or "our") operates the website houstonturfinstaller.com and related lead-capture forms (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or submit a quote request, how we use it, who we share it with, and the choices you have.

By using the Site or submitting any form, you agree to the practices described in this policy. If you do not agree, please do not use the Site or submit your information.

1. Information We Collect

Information you provide directly

When you fill out a quote request, contact form, or call us, we may collect:

• Full name
• Email address
• Phone number
• Property address or service location
• Project description and any details you include in a free-text field

We do not collect payment card numbers or financial account information through this Site.

Information collected automatically

When you visit the Site, our hosting infrastructure and analytics tools may automatically record:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URL and pages viewed
• Date and time of your visit
• Device type (desktop, mobile, tablet)

This data is used in aggregate to understand how visitors use the Site and to improve performance. It is not linked to your identity unless you also submit a form.

Cookies and tracking technologies

We may use cookies and similar technologies (e.g., pixels, local storage) to:

• Remember your preferences
• Measure Site traffic and performance via Google Analytics or similar tools
• Enable remarketing through Google Ads or Meta Ads if configured

You can disable cookies in your browser settings. Disabling cookies may affect Site functionality but will not prevent you from submitting a quote request.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote request or inquiry
• Schedule and conduct on-site consultations
• Send you a written estimate or proposal
• Follow up on an open quote or project in progress
• Send occasional service updates or seasonal promotions (only if you have not opted out)
• Improve the Site and our lead-capture forms
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third-party marketers.

3. Text Message Communications

By providing your phone number and submitting a quote request form, you expressly consent to receive text messages (SMS) from First Class Turf Houston at the number you provide. Messages may include:

• Confirmation that your request was received
• Scheduling reminders for on-site consultations
• Follow-up messages regarding your project or estimate
• Occasional promotional offers related to our services

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. After opting out you will receive one final confirmation message. For help, reply HELP or contact us at [email protected].

Consent to receive text messages is not a condition of purchasing any service.

4. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers. We may share your information with trusted third-party vendors who help us operate the Site or run our business (e.g., form processing tools, CRM platforms, email providers, scheduling software). These vendors are contractually required to protect your data and use it only to provide services to us.
• Legal requirements. We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfer. If First Class Turf Houston is acquired, merged, or transfers its assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

5. Data Retention

We retain lead and contact records for as long as necessary to manage your project relationship or as required by applicable law. If you request deletion, we will remove or anonymize your personal information within 30 days, unless retention is required for legal or accounting purposes.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Our Site is served over HTTPS. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

This Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of text messages by replying STOP

To exercise any of these rights, contact us at [email protected] or (713) 282-8368. We will respond within 30 days.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., Google Maps, social media profiles). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the Site after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

First Class Turf Houston
29103 Natural Crk Ct
Hockley, TX 77447
[email protected]
(713) 282-8368